Matrix - Xcon SE

You will be able to "Track your order" via our website, or simply click 'View your order' in the email once the tracking information is updated by the courier provider. Alternatively, you may wish to track your order via this tracking system directly (click here)

*If you are unable to track your order here, please email your tracking number to us at sales@vinsportinghouse.com. We'll try our best to assist you within 5 working days. Thank you for your kind understanding. 


SHIPPING WITHIN MALAYSIA (DOMESTIC FULFILLMENT)

• Shipping fees is automaticly calculated at checkout page.

• Estimated delivery time to 1-2 working days.
• You will receive your tracking number via email once your parcel has been shipped out.
• Expect delays during festive periods and sales promotion period.

• We do not accept any order cancellations upon dispatch of your order.

• We ship worldwide via and FEDEX Express.
• Expedited International shipping will take 3-6 working days.
• We provide Worldwide Shipping. All rates will be auto calculated at checkout page.
• You will receive your tracking number via email once your parcel been shipped out.
• We do not accept order cancellations upon dispatch of your order.

CUSTOMS & IMPORT DUTIES

• Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel 
• Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

RETURN

• Returns or exchanges can be made on items within 7 days after you've received the original order. Items are only accepted on unopened and unused products.
• Items must be returned in the original packaging (ex: plastic wrapping on grips must be kept ON) and in the original condition.
• You are responsible for all return shipping costs .
• For returns and exchanges, you will be responsible for any costs associated with shipping the items back to us.
• For returns (partial or full) only, you will be refunded for the product purchase price only (this does not include the original shipping costs).

REFUNDS

• Refunds are normally processed back to the original account (ie. credit card or e-Wallet). In the event that the payment processor cannot issue the refund, We will send a wire transfer for the refund amount.
• Refunds are only issued for unopened and unused products.
• Items must be returned in the original packaging and in the original condition.

RETURN SHIPPING

• We recommend using a shipping carrier that will track your return shipment and guarantee delivery, such as USPS priority mail or DHL/Fedex ground.
• We cannot verify or issue refunds for lost, stolen shipments, or damaged items*.

*For returns where the value of the items are over RM 100, we recommend purchasing insurance from the carrier in case of damage in transit.

1. Fill the form below:

https://forms.gle/x6PhWx8rUP2UWwRF9

2. Ship the product to:

Vin Golf
No 5 Jalan Pendidik U1/31,
HICOM Glenmarie Industrial Park,
40150 Shah Alam,

Selangor, Malaysia.

Phone: +6016 212 1443 (Whats'app)

Phone: +60 16-328 1443 (Whats'app)

After 1-2 weeks after receiving the return order, we will process and issue your refund (or exchange) to the original payment account*.


CANCELATION REQUESTS

While we do our best to process cancelation requests, our shipping team works fast, and we cannot guarantee that your order will be canceled. Please check and finalise your order before proceed the payment at checkout page.